Booking conditions

In order to confirm your booking we ask for a deposit of 30% of the stay.

Current travel cancellation conditions for Covid19

  • If you have taken out our travel cancellation insurance, you can cancel your holiday till the day before arrival. (Reasons are: illness including Covid19 as well as quarantine).
  • in case of lockdown of your or our area, nothing is due. The deposit remains for your next holiday.

General Cancellation policy

In order to avoid unpleasant cancellation costs in the event of cancellation, late arrival or early departure, we recommend that you take out our travel cancellation insurance.

  • Up to 3 months before arrival cancellation is free of charge.
  • Between 3 months and 1 month before the start of the journey, we charge 40 % of the agreed price.
  • Between 1 month and 1 week before the start of the trip 70 % of the agreed price
  • Within the last week before the start of the journey we charge 100 % of the full price.
  • 100 % also apply to late arrival or early departure.

Payment methods

We accept cash as well as credit cards (Visa, MasterCard, EuroCard ).

Travel Safe

From 30/04/2021 the borders to Italy will be reopened and entry for purposes of tourism will therefore be allowed. For entry from all EU countries, Switzerland and Great Britain, a negative PCR or antigen test, carried out no more than 48 hours before, must be presented. In addition, self-certification and registration with the hygiene and public health service are required.

Shops, bars and restaurants in South Tyrol are open. The CoronaPass is a prerequisite for access to the indoor areas of restaurants, bars, museums or theatres throughout South Tyrol.

The following are recognised as CoronaPasses: a certificate of a negative antigen or PCR test carried out no more than 72 hours ago, proof of a completed vaccination (14 days after completion of the cycle), or a certificate of recovery from Covid within the last 6 months.

Covid Safe Area
In order to provide our guests with the best possible level of safety, we require a certificate of a negative PCR or antigen test, proof of a Covid vaccination, or a certificate of recovery from Covid within the last 6 months.
Alternatively, we offer the option of an antigen test on the day of arrival at a cost of €30.
All our colleagues are also given regular antigen tests!